Return & Refund Policy

1. Eligibility for Returns

We accept returns only if:

• The item is unused, unworn, and in its original packaging.
• You contact us within 7 days of delivery.
• The product is defective, damaged, or not as described.

2. Return Process

To initiate a return:

• Email us at support@kazhni.com with your order ID and reason for return.
• We will provide instructions and arrange for pickup or request you to ship it back, depending on your location.
• Returned items must be securely packed to avoid further damage.

3. Refunds

Once your return is received and inspected, we will notify you. Refunds will be processed to your original payment method within 7–10 business days, depending on your bank/payment provider.

4. Non-returnable Items

Some items cannot be returned, including:

• Customized or personalized products.
• Perishable goods (e.g., food, flowers).
• Gift cards or digital downloads.
• Sale or clearance items (unless defective).

5. Exchanges

Exchanges are possible for defective or damaged items only. If you need an exchange, contact us and we will process it depending on stock availability.

6. Return Shipping Costs

If the return is due to our mistake (damaged/incorrect item), we will cover the return shipping. Otherwise, the customer may be responsible for shipping charges.

7. Contact Us

If you have any questions about our Return & Refund Policy, reach us at:

• Email: support@kazhni.com
• Phone: +91-90000-00000